HealthcareHospital Group
Hospital Group Reduces No-Show Rate by 58% with Automated Reminders
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58%
No-shows reduced
SMS + WhatsApp
Channels
100%
Automation level
Significant
Staff costs −
Challenge
A hospital group was losing millions annually through missed appointments. Manual reminder calls were expensive and not scalable.
Solution
Automated appointment reminders via SMS and WhatsApp were implemented through the AMG. Patients can directly cancel or reschedule by replying.
„The automated reminders halved our no-show rate. ROI was achieved within 3 months."
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