LogisticsLogistics Provider
Real-Time Shipment Tracking via SMS & WhatsApp Reduces Support by 42%
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42%
Support inquiries −
28%
Customer satisfaction +
SMS + WhatsApp
Channels
100%
Automation level
Challenge
A logistics provider was flooded daily with delivery status inquiries. The customer service team could barely keep up.
Solution
Fully automated shipment notifications via SMS and WhatsApp were implemented through the AMG. Customers receive proactive updates with every status change.
„Proactive status notifications reduced our support volume by 42%."
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