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The IDM/AnyMessage CPaaS Solutions has helped us to stay in touch with our customers, react faster to enquiries. Research with our customers has shown that specifically the easy of use via their preferred channel increased our overall customer experience.
The AnyMessage WebApp and WhatsApp Business API have completely changed the way how we can interact with our customers. The option to add and automatic fallback via SMS in case of any issues in the communication with our clients has been proven to largely facilitate our communication needs and has been 100% in line with our requirements on a Web based Omnichannel solution. The Staff from AnyMessage has been more than supportive during the complete integration process.
The AnyMessage WebApp has been facilitating our supports staff’s communication largely by combining dialogues from different channels in a unified communication. The Feature of having agents and manager functions as well as different permissions allowing us to adapt the WebApp to our specific needs. In general their solution has helped us to stay in touch with our customers & react faster to enquiries.